Returns & Refunds
Last updated: 25 Oct 2024
Damaged goods
If products arrive damaged, report them within 48 hours with photos. We arrange a replacement or credit note with the applicable GST adjustment.
B2B/GST: Keep the original GST invoice until the replacement or credit-note process is complete.
Wrong items
An incorrect SKU will be collected at no cost. Approved refunds return through the original payment method within five to seven business days.
Eligibility window
B2B returns are accepted within seven days of delivery. Perishable products must be reported within 24 hours.
Non-returnable items
Opened food, used personal-care products and clearance lots are non-returnable unless there is a manufacturing defect.
Opened packs may be rejected for hygiene reasons.
Refund processing
Refunds are processed after a quality check. GST credit notes are issued where applicable.
Support
Open the order in My Orders and use its Help & Support thread. Include the order ID and clear photos of the issue.